At 9:00 am on July 4, 2020, MRF held the 2020 MRF management mid-year meeting in Grand Hyatt Hotel, Luohu District, Shenzhen. The meeting will focus on: I. What difficulties our department and I have experienced from 2019 to the first half of 2020, and how we have overcome them; 2. How do I understand the relationship between the team and myself in the team? 3. What do I think of the company's vision: "We want to become the industry standard of freight forwarding services in China in the new era"? How does my team prepare for this vision? 4. What are the company's development, challenges and crises in 2020? Open up a discussion. The meeting was presided over by Alex. General Manager Niya, deputy general Manager Freddy and department managers delivered speeches.

General Manager Niya delivered an important speech:

1.We have suffered a lot of challenges in 2019 and 2020, but with all the support from each of you here, we achieved our target in 2019. Thank you for your hard work and company with MRF. I believe that we can strive a better achievement in the second half of 2020.

2.This year, I also have a lot of understanding of life. We have three parts in our life very importantly: self, society, family. As a person, I choose to care more about social contribution or myself, so whatever I choose and whatever I do is just to be myself. I have no any regrets, I have no any complains and excuses, because I am just trying to be myself and myself I think is connected with MRF. I want to strive the mission-We can be the benchmark of Chinese freight forwarder and we are the new times Chinese freight forwarder server. I hope everybody of us can remember this mission and work out. I hope everyone can realize that you are working for your dreams.

Deputy general Manager Freddy delivered an important speech online:

1.During the epidemic period, every colleague should take the pandemic seriously. Especially colleagues in overseas branches, please contact Niya and Freddy in time if you have any needs or questions. We must prevent the second wave of the epidemic from coming back.

2.In the face of the current global pandemic, we advocate everyone to be a person that others can't live without in terms of sales and service - to feel what agents care about and need, care about the market conditions, and get through the difficult times together.

3.The global economy is in a downward trend, so we should focus on risk control. It is necessary to be rigorous about our customers’ failure or applying for bankruptcy at this time. Tyler is asked to do a sharing session on the handling of follow-up issues after the failure of the customer.

4.There are four types of people in the team: Type A, people with ideas and ability; Type B, people with ideas but no ability; Type C, people with ability but no ideas; Type D, people without ability or ideas. Our managers are expected to always measure their status against this standard.

What difficulties did our department and I experience in 2019 and the first half of 2020? How did we overcome that?

1.Market contraction under the impact of the epidemic.

(1)Actively communicated with foreign agents to get more information.(2)Think what customers care and provide better services.(3)Upgrade our professional knowledge and actively develop more agents.

2.Pressure and team building under the impact of the epidemic

(1)Realize the difficulties and concerns of members, and soothe their anxiety and uneasiness.(2)Create a harmonious and relaxed working environment to reduce their pressure. (3)Provide capable colleagues with more learning opportunities and room to grow. (4)Make Plans for the team.

3.Changes in partners brought an impact on the corresponding market of the company.

Actively seek new cooperation to make up.

4. Increased financial risk in a bad economy.

(1)Do a good job in risk control and early warning in special periods.(2)Establish and improve the financial system.(3)Establish a financial analysis model.

2.How do I understand the relationship between the team and the self in the team?

(1)Team members recognize and respect each other, share information, and learn from each other.

(2)Common goal: Team is a collective with a common goal. Each member has a sense of mission and sacrifice spirit when necessary to achieve a higher goal of the team.

(3)Self in the team: Clearly know and do your job well, assist your teammates as much as possible, so that your team can accomplish its big goals.

(4)Relationship of mutual achievement: The better the team, the better the individual becomes.

(5)Team strength: A person can go very fast, but a group of people can go very far.

(6)Team is just like a car. The ego is the steering wheel, engine, tire and other parts. Only when these parts are complete and coordinated with each other, can the team be driven forward with direction and purpose. Teams and individuals depend on each other and achieve each other.

(7)The team leader should set reasonable team goals according to the actual situation, and also shoulder the responsibility of encouraging team members to be full of energy!

(8)The team is also a big family. We should not only care about the working status of team members, but also care about their feelings in the team. Only when there is no estrangement between team members, can we gain their trust, give team members a sense of belonging to the team, and make the team more cohesive.

3.How do I see the company‘s mission? What does my team need to do to achieve it?

This is a long-term process, we should be prepared for perseverance. Perseverance is not because of hope, but perseverance is the only way to see hope.

Operation department

(1)Establish a clear organizational structure.(2)Establish a clear service flow and standardized operation flow.(3)Improve personnel professionalism.(4)Improve the awareness of active service and care about the needs of customers.

Sales Department

(1) Ideology: Improve your ideological level, because you can go as far as you can think.(2)Standards: Establish internal execution process and standards and gradually adjust and polish them.(3)Profession: Improve the professional quality of all staff.(4)Service: Perfect service system, build service team and establish service consciousness.(5)Ideas: Keep pace with the times, absorb advanced ideas and adjust them timely.(6)Values: Establish upright concepts and values, and have the bottom-line approach to customers.(7)Refinement: At any time, simple things need to be handled well and cannot be ignored.(8)Characteristic: Let customers know from all aspects that MRF is a very warm company, not a cold machine. (9)Artisan spirit: Be persistent in work, strive for excellence in what you do and the service you provide.

4.The company's development and existing challenges and opportunities in 2020.

Challenges and development

(1)Competitors are always there: which requires us to keep alert, constantly optimize resources, and maintain a good cooperative relationship between agents.(2)Impetuous market environment: Whatever the external circumstances, what we MRF have to do is to stay true to ourselves.(3)Increased financial risk: strictly implement the risk control system. Opportunity

Opportunity

Under the economic downturn caused by the epidemic, if we can service our customers better and improve the professional degrees of our teams in the current environment, we will reap the harvest when the global economy recovers.

The next leg of the journey, we are ready to go, let us not chaos in the heart, not trapped in love, not afraid of the future. Together to create greater brilliance and development of MRF, to achieve the company's vision to become the industry standard of China's freight forwarding services and unremitting struggle!