At 14pm on October 10, 2020, MRF held an online meeting of "the First Staff Meeting" in our company. The themes of the meeting were as follows: 1. Me and my career; 2. Our vision and our future; 3, me and you - our big family MRF. The meeting was chaired by Alex, and general Manager Niya and department managers delivered speeches.

General Manager Niya delivered a speech:

Since I entered this industry in 2002, as a salesman, I have always maintained my love for this industry, because I have met numerous excellent people (including customers, carrier, colleagues and our lovely friends) through this industry! Along the way, I have kept my heart open and my mind open to learning, looking at everyone and everything around me as a mirror to look up to when I was growing up! It is these wonderful people and many unforgettable experiences and countless challenges that have made me who I am now! Although the competition in the future will be more fierce and the task will be more difficult, I feel that as long as I am willing to keep the original intention of learning, I can train myself to become a stronger and more tolerant self! Fortunately, the industry has made me a person who is always willing to learn, explore and experience. I have also provided service solutions and contributed my energy to these excellent people through my own work and efforts. It has been a fruitful and beneficial process!

I love this industry, and I have constantly improved and changed myself for this industry. I am more willing to strive for life to promote this industry to be more professional, refined and standardized! It is the industry that cultivates us, we also want to give back to the industry! Because we are all members of society, and it is the responsibility and obligation of each of us to give back to society.

MRF's vision is to become the benchmark of freight forwarding service industry in China! Our future is to make every section of the logistics industry do the star-level standard, professional, fine! For example: professional shipping plate (We need to physically put into practice, the star standard of shipping services to make! Five star consulting program will be the value difference between us and other forwarders); Professional warehouse section (including domestic and foreign); Professional trailer plate (domestic and foreign); Professional financing plate (I think this will be our app board model for the industry!!) At present, we focus on shipping, we want to make the shipping business professional, refined, standardized, and then promote the development of other sectors!

In the ecological environment of the company, the company and the team are like the soil, each of our members is a seed in the soil, culture and management are nutrients, leadership is the gardener of fertilization and irrigation! A piece of soil without seeds has no vitality, seeds can not grow without fertilization and irrigation, and the value of the gardener is to cultivate shrubs and bushes! We are both lonely pedestrians (because each of us is suffering from life's own challenges and tests), we are also mutual support, towards the common goal of the fight together! Each of us, not only for the team, the company, but also for the whole industry. In fact, the structure of society is the connection between people. Many small things we do will affect others, and then affect the whole industry. Let's brainstorm and work together to raise the professional standard of the industry to a higher level!

Jana, manager of Shanghai Branch, delivered a speech online:

Good afternoon, everyone. I am Jana from Shanghai Branch. I joined the Shipping Sales Department of MRF Shenzhen Company on August 5,2013. From August 2013 to October 2013, I worked in the shipping booking department and document department respectively. First of all, thank you very much for give me such a platform and a chance, as older employees of MRF, it's an honor to witness the development of the company over the years, is more profound understanding of the company's development philosophy, to recall the past, can be said to be the in the mind, fresh, there are hardships, there are difficulties, but more is the pride and joy, in a twinkling, The company has grown into an enterprise with more than 300 employees. The company's scale, strength, market coverage and industry influence are constantly improving. Personally, I have a lot of feelings along the way, and today I would like to take this opportunity to share with you "what I think are the characteristics of MRF people".

1. Mature, efficient, responsible, responsible, fast. I believe everyone is familiar with these words. They are not just slogans, but they are really practiced in our daily work, in every order we follow up and in every communication with customers. Even in every email and every phone call, because of this, we have been receiving praise from consigners and foreign consignees specify to work with us . At the same time, we have been receiving high praise from foreign agents for our team. As we advocate, MRF rather than traditional forwarder company, our MRF each and every one of thing to do is to the inside of the freight industry solution provider, is for the customer to solve actual cargo demand of professional consultants, so we, MRF person must have strict with oneself continuously, more and more professional and mature, bear more and more, Dare to be responsible!

2. inclusive, open, willing to learn, willing to challenge, willing to change. The MRF team I see is a young and energetic group of people, whether business, operating customer service department, business department, finance department, administration department, demonstrated in his work from the usual communication is inclusive, open attitude, we are happy to accept the longitudinal and transverse opinions and Suggestions, and willing to explore, to learn, In the freight industry changing environment, we keep the beginner's mind, keep thinking, keep learning, how to let oneself more professional, how to provide more in line with customer demand for services, how to optimize the communication between the departments, coordination, how to cultivate better led have stronger and the new members of the comprehensive ability, how to let the team culture, The enterprise culture continues, at the same time always firmly become the freight forwarding industry benchmark mission.

3. Steadfast, diligent, persistent and resilient. In my impression, MRF every step of the way we are steadfast, steady steady, such as expanding market layout, from the initial only Ukraine market, gradually expanding to Romania, Turkey, Israel, Greece, Spain, Italy, from only Russia, extended to the Baltic sea, to Europe include Britain, Germany, the Netherlands, Belgium, etc., each market from scratch, From small white to professional, to have a certain market influence; 2. Another example is the establishment of branch companies. From the only company in Shenzhen, the domestic branch companies in Shanghai, Qingdao and Ningbo, and the foreign branch companies in Moscow, Poland, Turkey and the United Kingdom are added. 3. For example, the establishment of the company's internal departments, including the addition of the Commerce Department, Qingdao Documentation team, regional director Country Manager and market expansion department, all reflect the steadfast, diligent and resilient spirit of MRF people. Every year, each department will follow the company's general direction. Set new goals, step by step, go all out, and finally achieve the goals we set with the joint efforts of all members.

That's what I want to share with you today, and because we have a team with those qualities, I believe that with the leadership of the company and the active participation of every MRF person, there will be more possibilities for MRF in the future, and more opportunities for all of us. Finally, I sincerely wish you a happy work and a happy life. Thank you!

Winnie, Chief Financial Officer, delivered a speech:

Hello, everyone. I'm Winnie, Chief financial officer of MRF. I'm mainly responsible for the financial management of the company. I am glad to have the opportunity to share this topic with my colleagues.

First question: freight forwarding industry, what kind of service is a five-star service?

his reminds me of a very popular farm hotel called Tang She in Yangshuo. Sense of superiority is reflected in the attention to detail. What is five-star service, is the service you need, everywhere let you feel the heart, meticulous. This point refers to our freight forwarding industry, is whether we give customers the service attentively, whether let customers rest assured, comfortable, peace of mind, can do these are the five-star service.

Second question: What was my experience growing up in MRF? What were my feelings?

During my time at MRF, I have experienced a lot:

Ⅰ. Mentality, more calm. During these years in the company, I have experienced a lot of big and small affairs. When dealing with these problems, I have learned a lot, which makes me calm and calm.

Now many young people choose to work in finance, and when they get a job in finance, they are at a loss. Why is that?

I think they are not very familiar with the financial work. The financial work of the company is very important. In addition to the daily accounting, there is also the need to participate in the financial management of the company.

When I was young, just to have a job, also very confused, then through a series of work practice, is magical, digital will talk, the enterprise can use the data to reflect the economic activities, through the data to manage the company, and get the recognition of colleagues, we have something just for my analysis, discussion, and data is the best, So I feel more and more that this work is very meaningful.

During the outbreak of employee turnover, there are some I also self-examination and summary, first of all, sisters, the finance department is a promotion system, will not say that the promotion to the senior accounting there is no room for upward mobility, every employee who works hard, your efforts will be seen by everyone, my manager and I in the future should actively care subordinates, concerned about the staff, especially those outstanding employees, Give them something to work with. Retain talent for enterprises

Ⅱ.Skills, more refined, although the finance profession is a million changes, but with the development of The Times, in recent years, the tax reform process accelerated, the new system frequently introduced, we are constantly learning, better service for the company. Escort the operation of the company.

At present, the Financial Department has devoted itself to the following tasks:

1. Check accounts in time and feed back to documents and business departments;

2. Check emails and issue invoices in time;

3. Arrange payment reasonably and plan to ensure operation;

4. Collect and release documents while implementing the system;

5. Timely tax declaration and ticket purchase to ensure business needs;

6. Timely write-off of receipt and payment to ensure the accuracy of unpaid data;

7. Carefully calculate salary and commission, and pay them on time;

8. Provide all kinds of business analysis reports.

Ⅲ. In the risk control, to always tighten this string, actively to collect will reduce the generation of bad debts.

Here is an example: BSC of Cassie Department in Lithuania: Before June 29, 2020, this agent often issued SWB, and almost never issued telex release or original copy. However, the payment status of this agent was not good, and it was often overdue, 3 weeks overdue was common, sometimes a month overdue. Later, Christy, the collection finance, took the initiative to negotiate with Cassie, the business manager, to let this agent issue a telex release every week. And informed the agent of the telex release. Now the overdue time of the agent's unpaid payment is controlled within 2 weeks, and the risk of bad debts has been well controlled.

Ⅳ. In the big family of the company and the small team of the department, I feel the rapid development of the company and the continuous growth of the department. The efficient operation of such a flywheel not only makes me happy but also makes me nervous and under great pressure.I hope the next few days turn pressure into motivation.

Sales is the leader, the business department in front of the thorns cut thorns, open up the market, our financial department is your strong backing, to help you do a good job of risk control, good collection and other follow-up cooperation work. The document department is our good helper, with your careful and careful, we have the orderly and efficient work of the financial department, thank the document department for the support of our work, we go forward hand in hand, serve the business Team, customers and all departments. Finally, I would like to encourage the little sisters of the financial Department, you are all good, in the coming season, you will live up to expectations, do a good job in the financial work, for the take-off of MRF efforts.

Speech of Director of Document Department, Luyi:

Good day, MRF brothers and sisters. I am Luyi, Director of Document Department. It is a great honor to have such opportunity to study and share experiences together with you. I suppose to make a speech with scripts, but it would be better to make it more interesting, I choose the way for Q&A for sharing experiences.

Our first topic today is me and my carerer. Q: As director in charge of Document Department for so long, especially earning not much, have you ever think about transferring as a sales?

A: Frankly speaking, as a Director in charge of Document Department, leading over 80 team members, working hard everyday, but the salary is not as much as sales manager. I indeed would like to transfer as a sales. (Honestly I did try for half a year) But I still consider I am more fit for the original position, which could make show my value with more accomplishment, that could not take in return by money. Actually, money could some make yourself happier, but different people see in different way. As for me, in the position of Document Department, what is more important is that I could learn new things and make progress everyday. But for my team members, I always encourage them to transfer as sales, as they are able to make more money, but meanwhile, it will take more effort. We all have desire. The point is what you really want and what you want to pay, but if it is not fit for you, just let it go. Don’t force yourself. For now, I love my career, my daily job. Not a joke. I am very willing to be a strong backup for all our sales.

Q: Since you are doing document department as line employee, could you please share your experience leading a team for the first time?

A: Joining this family for 8 years, working from line employee, I did go through a lot, but also learn a lot. Most importantly, I am so grateful for the great encourage and leading by Ms. Niya and Mr. Feddy. And I am going to share a small story when I first acted as supervisor. At that moment, many things were new and sometimes it is hard when firstly getting a new position. Because as line employee, you just need to do your own work well, and support others when you are available. But as supervisor, besides doing your own work well, we have to build your team up wel, like a mother, always taking care of their kids, providing training to them and cultivating their abilities. Meanwhile, I also need to motivate them, communicating with them when in need and making the work more funny. What’s more, we need well-arrange the operations with others department. For example, always it happen that there are lots of own work that I have not dealt with, but I have to handle the issue for my team. If I can not figure out what is more important or less important. It would be totally a mess. Fortunately, I am still able to review all my work, if I find out somethings that are not good. I will think of it and make it better in the future.

Q: With over 80 people, even 16 supervisors, how do you manage your team? A: Team Management is a forever lesson, and I also keep learning. At present, my way is to do things in person. As we all know, parents are our first teachers. I take all my team members as my kids, deeply cultivating them in life or work. At the same time, all my supervisors are the same like me. They posit themselves as a mother. We are saying, “Taking so much care of our kids, but it is our true value to coach our kids to be stronger.”

Q: Nowadays, the market is not stable. Rumor has it that big enterprise will have interest on taking over the forwarding industry. Are you afraid that we will leave behind MRF to other forwarding company?

A: Yes, a little bit. But we are different individual, and I can not control others’ mind. Cultivating people is my duty. If there is someone left from my team, it is the turth that they are the real talent, and my method to cultivate people is worthy. Honestly I do hope all my team members could stay, since I have taken so much effort on it. Therefore, I will keep make this place “feeling more home”, at the same time, making our work more efficient. I truly believe what I am paying will always be in return.

Q: In a team, as for sales or pic, it would be a huge challenge if they could not get well along with your kids. Do you have any ways to make the relationship more enjoyable?

A: Actually, I think, it is all about communication. All of us are into a same target, providing good service to our clients. Sometimes argument could not be avoided. If we wear in others’ shoes, difficulties will always solved out. Additionally, in Document Department, we are mostly girl. As saying goes, girls made by water and very easy to get along. Try doing more communication, because sometimes what girls say is not go with their heart, right?

For our operations team, it would be much difficult. For example, shippers sometimes not provide the SI on time even after many pushes. Some of the shippers’ attitude is not good, but we can only bear it. Or sometimes, more local fee has been charge. However, fortunately, all our sales are easy-going with great understanding. So if we in times make mistakes, I hope sales or pricing team could understand us. Nobody is perfect, especially in the peak seasons, sometimes we will miss some details. But we will do our best as always.

Finally, on behalf of our whole operations team, I would like to take this opportunity to thank you:

Thanks to colleagues in the business department: The operation department and the business department cooperate the most, we are the logistics department, normally speaking, the business only need to charge in the front, logistics supplies we come good, but now has not reached that level, many times are business colleagues tolerate us a little more, especially when we make mistakes, thank you for your understanding and tolerance, hope that one day in the future, you can worry-free efforts to develop, the rest to us.

Thanks to our colleagues in the Finance Department: the Department of documents and the Finance Department with more, our financial ladies are really good, very patient and very accommodating, our Department of documents because of orders, especially the peak season, busy internal with things not done in a timely manner, each time the financial ladies patient and careful reminder and cooperation, thank you for your tolerance, thank you for your support, we will improve the efficiency of cooperation again.

Thanks to our colleagues in the Administration Department: Our colleagues in the Administration Department have been very helpful this year, from the beginning of the epidemic until now, we need to work with office supplies, computers, holiday gifts, birthday wishes, etc. Many small details are very timely and thoughtful, we can feel the heart of our colleagues in the Administration Department, thank you for your hard work.

Thanks to our colleagues in the Human Resources Department: this year was not suitable for change, but still some of the little sisters want to go out to break through, but the good thing is that our colleagues in the Human Resources Department are very strong, the lack of people can be timely to fill, but also with us to do some team training to improve our management skills, thank you.

Thanks to our colleagues in the Ministry of Commerce: we and the Ministry of Commerce is also more cooperation, of course, friction is also quite a lot, we are all logistics departments, are able to understand and tolerate each other, the future will be more communication and exchange in the division of work.

Thanks you to our operation department girls, thank you for your efforts and contributions, especially this year, in the sudden epidemic, various objective conditions do not allow the situation, we still completed the task perfectly, in the moment of the epidemic, your selfless dedication, your full cooperation makes me touched; especially from July onwards, the order volume rose, and the loss of personnel, because the external situation is uncertain, the company We need to cut costs to cope with this crisis, everyone in our department has no complaints to receive more orders and do more work, now the per capita single volume has reached a super high value, this value is what I did not dare to imagine before, you are really great, thanks to you!

Finally, I want to solemnly thank our Niya sister and Freddy brother, I can have today's achievements, although there are my own efforts, but more is their cultivation, hand in hand to teach me how to take the team, how to manage, how to improve, how to learn, although the world is big, but I will try to keep up with their pace, and strive to make our service into a five-star service, hope that the future Some day, our company can become the first in the freight forwarding industry, try to cheer up, brothers and sisters, our Future is up to us!